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Frequently Asked Questions


About Us
  1. Tell me about Acez Instruments?

Warranty & Support
  1. What are the warranty terms and conditions for products purchased from Acez Instruments?

How-to
  1. How do I order the products on this site?

Payment Methods
  1. What are the payment options available on this site?

Shipping
  1. Which shipping options do you provide?
  2. How long will it take to receive my purchase?
  3. How will I be able to track my shipment (for international orders)
  4. Can I collect my purchase?

Pricing
  1. Are prices listed on this website inclusive of Goods and Services Tax (GST) of 7%?
  2. What is POA?

Privacy & Security
  1. Is my credit card information collected or stored on this site?

Contact Us
  1. I have other questions, how may I contact you?



Q: Tell me about Acez Instruments?
A: Started in 1985, Acez Instruments has positioned itself as a major supplier for Instrumentation and Control in the South-East Asia region. Founded by two close brothers, Mr Henry Yeo and Mr Ricky Yeo in the early days, Acez Instruments has transformed to be a truly recognized company in upholding its reputation for providing quality instruments and calibration services. As an ISO 9001:2000 accredited company based in Singapore, we have also committed ourselves to bring out the very best of our quality products and services to our customers, no matter where they are. At Acez, customer care has always been our passion - the way it is measured and the way it is delivered.

Our Mission
To provide Industrial & Environmental Measurements and Controls that create the basis for:

  • Assuring Quality, Reliability and Service for our Customers
  • Creating an Empowered Team and Learning Workforce
  • Enhancing the Quality of life for our Community
  • Zooming Trust in Partnerships with Suppliers, Principals, Distributors and Business Partners

Our Vision
To be a Reputable Industrial & Environmental Measurements and Control Organization in South-East Asia and the World.
Q: What are the warranty terms and conditions for products purchased from Acez Instruments?
A: Acez Instruments warrants all products to be free from significant defects in materials and workmanship for a period as stated on the product packaging or invoice. The date will start from the date of purchase. If repair or re-adjustment is necessary and has not been the result of abuse or misuse within the warranty period, please return the product with freight prepaid and rectifications of the deviation will be carried out without charge. However, if the product problems are examined and found to be due to consumer misuse, charges for rectifications will be incurred. If your product is out of warranty, we will inform you and quote on rectifications, if available.
Q: How do I order the products on this site?
A: Ordering online is quick and easy. Our website uses 'shopping cart' software to handle your orders.
  1. Firstly, register an account with us.
  2. Next, browse or search our site for your desired product.
  3. If the product is in stock, enter your desired quantity in the 'Quantity' field.
  4. After that, click 'Order Now'.
  5. Repeat steps 2-4 to purchase more products.
  6. Once done, click 'View Cart' on the left area of the page.
  7. Click 'Checkout' button.
  8. Delivery - Select a delivery option and click 'Checkout'.
  9. Billing/Shipping Addresses - Enter your billing/shipping addresses and click 'Checkout'.
  10. Credit Card Payment - Click 'Checkout' to proceed to the secure credit card payment page.
  11. Once the transaction is approved, your order is complete.
  12. We will receive your order and process it.
Q: What are the payment options available on this site?
A: We accept payment by Visa or MasterCard for all orders made from this website. For payment by cheque, bank draft and/or money order, please contact our sales staff.
Q: Which shipping options do you provide?
A: International orders are shipped with United Parcel Service of America (UPS). Destinations include 200 countries worldwide. Shipping charges quoted on our website are obtained directly from UPS.

For overseas delivery with UPS:
Two methods of shipping with UPS are available for selection on our site. Delivery times may vary:

  1. UPS Worldwide Express Saver - Click for latest information
  2. UPS Worldwide Expedited - Click for latest information
Q: How long will it take to receive my purchase?
A: For all orders:

We will confirm order payment with our bank within 1-3 business days. Please note that we will not ship your order until full payment (inclusive of shipping costs, if any) has been confirmed.

Your shipment will be prepared as follows:

Ready-stock (or ex-stock) items: Add 1-4 business days
Indented stock (or by order) items: Add 4-6 weeks

For overseas delivery with UPS:
Two methods of shipping with UPS are available for selection on our site. Delivery times may vary:

  1. UPS Worldwide Express Saver - Click for latest information
  2. UPS Worldwide Expedited - Click for latest information
For overseas delivery via self-declared shipping handler:
Add shipping time as quoted to you.

For delivery within Singapore and islands within its territory:
Add 1-2 business days.

Q: How will I be able to track my shipment?
A: If you choose to ship using UPS, we will create your shipment accordingly and a tracking code will be provided to your registered email address. You can utilise this code to track your shipment easily using the utility provided by UPS.

If you choose to ship via your own shipping handler, you will be responsible for arranging cargo pickup from our logistics department in Singapore for delivery to your shipping handler's despatch office, as well as the payment of any costs incurred.

Q: Can I collect my purchase?
A: Yes, you may specify 'Self-Collection' when checking out your order at no additional charge. You may collect your purchase at our Singapore addresses:

  1. Main Office:

    2 Joo Koon Circle, Singapore 629031

    Operating hours:
    Monday to Friday, 8:30 AM - 6:00 PM
    Closed on weekends and public holidays

  2. Retail/Showroom Outlet:

    No. 10, Jalan Besar, #B1-38 Sim Lim Tower, Singapore 208787

    Operating hours:
    Monday to Friday, 9:30 AM - 6:00 PM
    Closed on weekends and public holidays

Please note that Goods and Services Tax (GST) of 7% will be levied on your purchase.
Q: Are prices listed on this website inclusive of Goods and Services Tax (GST) of 7%?
A: No, all prices listed are before addition of 7% GST on product value. For more information on GST, please visit Inland Revenue Authority of Singapore's website.
Q: What is POA?
A: POA refers to 'Price on Ask'. Contact us for a special price on the item.
Q: Is my credit card information collected or stored on this site?
A: We do not collect or store credit card information on this site. All transaction payments are processed and handled by our third-party payment gateway provider, Payment Express/Direct Payment Solutions. For more details including security and certification, please refer to this page.
Q: I have other questions, how may I contact you?
A: For any questions regarding ordering or warranty/support, please send them to us using this contact form.